Call are not getting recorded/ stored in app
Please ensure that,
Call Tracking is enabled
Scroll down the notification panel to check if call tracking is enabled
Call Recording is enabled on your device
Please configure the Call Recording Folder Path in the app.
Open Call Management CRM -> Menu tab -> Call Recording Path Check if the path is correct. If you are using third party call recording app, please change the folder path.
Perform a dummy call and check if the call recording is available for the latest call.