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Outbound call center software is needed and used in many processes like Real-Estate, Tele-Marketing, Tele-Sales, Finance, Banking, Education, Universities/Schools, Customer Service, Lead Generation, Telecom, Hospitality and Healthcare

Outbound Call Center Software Features

The best outbound call center software depends on your marketing or sales team’s specific needs. Every tool has benefits and drawbacks depending on how you plan to use it. To understand which tool is right for your organization, draw up a list of desired features and then focus on your top choices. Below are a few features you might want to consider in your search

Best Contact Ratio

Call centers operating on Cloud-based or GSM Sim-based calling should provide a high contact ratio. Cloud-based calling solutions often offers around 30-40% contact ratio and whereas GSM Sim-based calling solutions offers a decent 60-70% contact ratio. This will have huge impact on any real-estate, tele-marketing, tele-sales business, as they need high contact ratio to keep up efficient lead funnel.

Click to dial or Auto dial

With ‘Click to dial’ functionality, your team can go through the complete lead details before initiating a call. Hence giving him 360 degree visibility about the lead and helps him make more engaged conversations with the lead. Whereas ‘Auto dial’ helps your team to quickly call upon all the cold leads/contacts efficiently.

Inbuilt CRM or CRM Integration

When agents have more context about the customer their details and history of interactions, they can have more interactive conversations. They can quickly reference past interactions with the customer which prevents agents from asking details from the customer.

Many call center tools provides integrations with third party CRMs. But very few offers inbuilt CRMs. Having an inbuilt CRM is always preferred, as it offers more seamless dataflow as well as a cost effective solution.

Mobile App

With most organizations operating working from home and many other’s having team on field, it’s almost a necessary to have a mobile based solution. This enables the team to be productive on the go and managers to track their team from virtually anywhere.


The Top 5 Best Outbound Call Center Software

  1. Runo Call Management, Tele-calling, Call Center CRM
  2. Knowlarity
  3. Servetel
  4. LiveAgent
  5. MyOperator

1. Runo Call Management, Tele-calling, Call Center CRM

Runo’s Call Management APP with inbuilt CRM, is an Android/IOS based mobile application.

Features

  • Choose between ‘Click to Dial‘ or ‘Auto dial‘ mode within the app. No manual dialing.
  • Uses GSM sim as a calling medium, hence highly cost effective.
  • Manage call recordings of both inbound and outbound business calls.
  • Unlimited calls (including recordings) and interactions.
  • Missed call management.
  • Real time input and output performance reporting.
  • Live status of calling/sales team.
  • Comes with inbuilt CRM.
  • Timely notification of follow-up/callback cases.
  • Integrated with WhatsApp and email.
  • Caller Identification along with the past interaction of the lead during the call.

and many more

Pricing: ₹599 per user/month, Billed yearly

Get it on Google Play Download on the App Store

2. Knowlarity

Knowlarity offers cost-efficient, tailor-made and reliable cloud communication services suitable for every business need and size.

Features

  • Auto dialer
  • Comes with all leading CRM’s Integrations
  • Call Recording with 12 months of availability
  • Uses Cloud-based calling medium
  • Limited live status of calling/sales team.
  • Missed call management.
  • Real time input performance reporting.
  • Integrated with cloud SMS.

Pricing: ₹5,000 per user/month, Billed yearly (upto 10,000 min/month) + additional Call Charges/30sec – 20p


3. Servetel

Servetel is a cloud telephony service provider in India that facilitates you with cloud telephony solutions for all your business needs

Features

  • Manual dialer
  • Comes with CRM Integrations
  • Call Recording with 3 months of availability
  • Uses Cloud-based calling medium
  • Missed call management.
  • Input performance reporting.
  • Integrated with cloud SMS.
  • Survey management

Pricing: Varies. They don’t have open pricing.


4. LiveAgent

LiveAgent’s call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose

Features

  • Manual dialer
  • Comes with CRM Integrations
  • Unlimited Call Recordings
  • Uses Cloud-based calling medium
  • Feedback management
  • Time tracking
  • Output performance reporting.

Pricing: ₹2,900 per user/month


5. MyOperator

MyOperator is a cloud-based business phone system providing solutions like virtual phone numbers (toll free/non-tollfree)

Features

  • Manual dialer
  • Comes with CRM Integrations
  • Unlimited Call Recording
  • Uses Cloud-based calling medium
  • Missed call management.
  • Real time input performance reporting.
  • Integrated with cloud SMS.

Pricing: ₹20,000 /month (upto 20,000 min/month) + additional Call Charges/min – 45p


Call center software helps teams unify their customer service across multiple channels, resulting in a better experience for both the customer and the front line teams.

If you’re looking for a powerful, but easy-to-use outbound call center software built by Runo, check out our Runo Call Management.

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